Business Process Outsourcing

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Business Process Outsourcing

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About this course

Business process outsourcing (BPO) also known as Information Technologies Enabled Services (ITES) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations. BPO allows organizations to outsource those processes that aren’t core to their businesses or missions, thereby allowing organizations to focus more of its resources on the operations that distinguish them in the marketplace.

 

Since the core business of BPO providers is performing the specific processes they’re hired to do, they are, in theory, able to focus on providing those processes at the highest levels, often with greater accuracy, efficiency and speed.

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