Communication Skillset

Verified: Best Ways To Giving Feedback

The ability to give effective feedback is a necessary skill in almost all management roles. The key to a successful conversation is to prepare for it in advance. When you give feedback on the fly, you will likely find that your comments won’t be objective enough, and you might find that you veer off course and allow the discussion to focus on unrelated and unproductive issues. You can also find that the situation spirals out of control, damaging your relationship with the other person.

Tips To Handling Complaints And Feedback

Many of us have to manage complaints and feedback as part of our job, and we can use this feedback to improve the way in which we work. Consider using a feedback process based on the closed-loop process, with an effective step for taking action on the feedback. Decide on what you want to measure, how you'll collect data, and how you'll use the data to take action.

Using The Stop – Keep Doing – Start Model To Improve Your Life

Stop – Keep Doing – Start is a simple way to gather guidance and feedback using three simple questions: What should I stop doing? What should I keep doing? What should I start doing? You can use this tool to ask for feedback about your own work. However, it's also useful when giving feedback to someone else, or for enhancing a mentoring or coaching relationship.

Develop your Leadership Skills Using Yukl and Tracey Influencers

Leadership scholars Gary Yukl and J. Bruce Tracey identified 11 influence tactics that people commonly use in the workplace. Yukl outlined these in his book, "Leadership in Organizations." Some positive influencers are:  Rational persuasion.  Apprising.  Inspirational appeal.  Consultation. Other Negative influencers are:  Legitimation.  Coalition.  Pressure.  Ingratiation

Negotiate best For People to Attain greater Achievements

We all negotiate, and we do so regularly. And even though the extents of our negotiations vary, one principle remains the same: when both parties win, the outcome is often better. Whether someone asks you for a favor, or you need to agree on terms for a contract or project, you must collaborate to achieve a winwin solution.

Best Report Writing skills

Following a standard Business Report Format makes it easier for the people reading your report to find what they need quickly. They'll know which sectionswill answer their questions, and they'll clearly see your recommendations. For people who are in a hurry, this is an absolute necessity.

Improving your Emails in all Aspects

Most of us spend a significant portion of our day reading and composing emails. But the messages we send can be confusing to others. To write effective emails, first ask yourself if you should be using email at all. Sometimes, it might be better to pick up the phone. Make your emails concise and to the point. Only send them to the people who really need to see them, and be clear about what you would like the recipient to do next.

Getting Started In Writing ‘Press Release’

Press releases can help your organization raise its profile and reputation, and even attract new business. You need to think carefully about what your story or message really is. Then keep it simple, accessible, concise, and – ideally – short. Consider using images and other resources, such as video to illustrate it. Make sure whoever is the contact for follow-up inquiries is fully briefed and available to respond.

Write a Good Blog for Positive Impact

Think about why you want to write a blog. What is your ultimate goal? Create a mission statement to clarify your aims, ideas, and purpose. Then, identify your target audience, and work to improve your writing skills. Last, keep your blog informative and positive. Never say anything negative about a colleague, client, or employer. A blog can make or break your reputation, so use it to open doors, not close them.

Know-hows to Working with the Media

You can make the media work for you. Most of the time, reporters just want a good story. If you prepare in advance, you can give them one – and you can also help build your reputation and your career. If you deliver a good interview, you may even be invited back! Know the audience, and try to get interview questions in advance. During the interview, sit still, smile, and make your points clearly. Say what you need to say, and then stop. And always dress – and act – professionally.

Managing your relationship at the Workplace

It's expected that, at some point in your career, you'll need to work with someone you don't like. These relationships can affect you emotionally, arise to stress, and decline your productivity. When developing this type of work relationship, you should focus on it accurately. Start by analyzing the problem, and then think about why you don't like this person. You may need to think about your own personality here.

Activate a Win-Win Negotiation in Relationships

A win-win negotiation settlement is an integrative negotiated agreement. In theory this means the negotiating parties have reached an agreement after fully taking into account each other’s’ interests, such that the agreement cannot be improved upon further by any other agreement. By definition, there are no resources or ‘gold’ left on the table and all creative options have been thoroughly exploited.

Guidance to When to Voice out In Communication

When to Speak Up and When to Shut Up offers practical guidelines for people who want to improve their communication skills. It will help readers explore the cost and purpose of silence, how to ask good questions, how to overcome pressure to remain silent, and more. "Principled negotiation" is a common win-win strategy, devised by Roger Fisher and William Ury, which can help you to negotiate an agreement in a civil way.

Communication Skillset

GHS0
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About this course

The ability to communicate effectively with superiors, colleagues, and staff whilst maintaining good eye contact, demonstrating varied vocabularies and tailor your language to your audience, listen effectively, present your ideas appropriately, write clearly and concisely, and work well is essential.

 

Workers in the digital age will get to know and understand how to effectively convey and receive messages in person as well as via phone, email, and social media. Good communication skills will help you get hired, land promotions, and be a success throughout your career. Many of these are essential skills that most employers seek.

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Syllabus

Verified: Best Ways To Giving Feedback

The ability to give effective feedback is a necessary skill in almost all management roles. The key to a successful conversation is to prepare for it in advance. When you give feedback on the fly, you will likely find that your comments won’t be objective enough, and you might find that you veer off course and allow the discussion to focus on unrelated and unproductive issues. You can also find that the situation spirals out of control, damaging your relationship with the other person.

Tips To Handling Complaints And Feedback

Many of us have to manage complaints and feedback as part of our job, and we can use this feedback to improve the way in which we work. Consider using a feedback process based on the closed-loop process, with an effective step for taking action on the feedback. Decide on what you want to measure, how you'll collect data, and how you'll use the data to take action.

Using The Stop – Keep Doing – Start Model To Improve Your Life

Stop – Keep Doing – Start is a simple way to gather guidance and feedback using three simple questions: What should I stop doing? What should I keep doing? What should I start doing? You can use this tool to ask for feedback about your own work. However, it's also useful when giving feedback to someone else, or for enhancing a mentoring or coaching relationship.

Develop your Leadership Skills Using Yukl and Tracey Influencers

Leadership scholars Gary Yukl and J. Bruce Tracey identified 11 influence tactics that people commonly use in the workplace. Yukl outlined these in his book, "Leadership in Organizations." Some positive influencers are:  Rational persuasion.  Apprising.  Inspirational appeal.  Consultation. Other Negative influencers are:  Legitimation.  Coalition.  Pressure.  Ingratiation

Negotiate best For People to Attain greater Achievements

We all negotiate, and we do so regularly. And even though the extents of our negotiations vary, one principle remains the same: when both parties win, the outcome is often better. Whether someone asks you for a favor, or you need to agree on terms for a contract or project, you must collaborate to achieve a winwin solution.

Best Report Writing skills

Following a standard Business Report Format makes it easier for the people reading your report to find what they need quickly. They'll know which sectionswill answer their questions, and they'll clearly see your recommendations. For people who are in a hurry, this is an absolute necessity.

Improving your Emails in all Aspects

Most of us spend a significant portion of our day reading and composing emails. But the messages we send can be confusing to others. To write effective emails, first ask yourself if you should be using email at all. Sometimes, it might be better to pick up the phone. Make your emails concise and to the point. Only send them to the people who really need to see them, and be clear about what you would like the recipient to do next.

Getting Started In Writing ‘Press Release’

Press releases can help your organization raise its profile and reputation, and even attract new business. You need to think carefully about what your story or message really is. Then keep it simple, accessible, concise, and – ideally – short. Consider using images and other resources, such as video to illustrate it. Make sure whoever is the contact for follow-up inquiries is fully briefed and available to respond.

Write a Good Blog for Positive Impact

Think about why you want to write a blog. What is your ultimate goal? Create a mission statement to clarify your aims, ideas, and purpose. Then, identify your target audience, and work to improve your writing skills. Last, keep your blog informative and positive. Never say anything negative about a colleague, client, or employer. A blog can make or break your reputation, so use it to open doors, not close them.

Know-hows to Working with the Media

You can make the media work for you. Most of the time, reporters just want a good story. If you prepare in advance, you can give them one – and you can also help build your reputation and your career. If you deliver a good interview, you may even be invited back! Know the audience, and try to get interview questions in advance. During the interview, sit still, smile, and make your points clearly. Say what you need to say, and then stop. And always dress – and act – professionally.

Managing your relationship at the Workplace

It's expected that, at some point in your career, you'll need to work with someone you don't like. These relationships can affect you emotionally, arise to stress, and decline your productivity. When developing this type of work relationship, you should focus on it accurately. Start by analyzing the problem, and then think about why you don't like this person. You may need to think about your own personality here.

Activate a Win-Win Negotiation in Relationships

A win-win negotiation settlement is an integrative negotiated agreement. In theory this means the negotiating parties have reached an agreement after fully taking into account each other’s’ interests, such that the agreement cannot be improved upon further by any other agreement. By definition, there are no resources or ‘gold’ left on the table and all creative options have been thoroughly exploited.

Guidance to When to Voice out In Communication

When to Speak Up and When to Shut Up offers practical guidelines for people who want to improve their communication skills. It will help readers explore the cost and purpose of silence, how to ask good questions, how to overcome pressure to remain silent, and more. "Principled negotiation" is a common win-win strategy, devised by Roger Fisher and William Ury, which can help you to negotiate an agreement in a civil way.

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