Problem Solving Strategies

The Power Of 5 Whys In Solving Critical Problems

The 5 Whys strategy is a simple, effective tool for uncovering the root of a problem. You can use it in troubleshooting, problem solving and quality improvement initiatives. Start with a problem and ask "why" it is occurring. Make sure that your answer is grounded in fact, then ask "why" again. Continue the process until you reach the problem's root cause, and you can identify a counter-measure that prevents it from recurring.

1 reading
Reading: The Power of Five (5) Whys in Solving Critical Problems

8Ds Problem Solving Process

In the late 1980s, Ford Motor Company developed the 8D (8 Disciplines) Problem Solving Process to help manufacturing and engineering teams diagnose, treat, and eliminate quality problems. However, teams in any industry can use this problem solving process. The eight disciplines are: 1. Plan. 2. Build the Team. 3. Describe the Problem. 4. Implement a Temporary Fix. 5. Identify and Eliminate the Root Cause. 6. Verify the Solution. 7. Implement a Permanent Solution. 8. Prevent the Problem From Recurring. 9. Celebrate Team Success.

1 reading
Reading: 8Ds Problem Solving Process

Relevant Steps In Creating Affinity Diagrams In Problem Solving

Affinity diagrams are useful for organizing large amounts of information into common themes – for example, you can use them to organize ideas coming from a brainstorming exercise. They help you see connections between ideas, which, in turn, can help you explore possible ways forward.

1 reading
Reading: Relevant Steps In Creating Affinity Diagrams In Problem Solving

Five (5) Ways Of Using 5-D Cycle Of Appreciative Inquiry In Organizations

When faced with your next challenge or problem, take a step back and look at if from the standpoint of what is good and is currently working well. This positive perspective brings about a whole new set of positive solutions you and your team may not have previously discovered. Use this process to get your organization looking at itself in unique and positive ways.

1 reading
Reading: Five (5) Ways of Using 5-D Cycle of Appreciative Inquiry in Orgnisations

Draft Possible Problem solving Techniques

A Well-written procedure regarding problem solving help you improve the quality of work within your organization, help you reduce the number of errors and omissions, and help new people perform complex tasks quickly and effectively. To get the most out of your procedures, follow some simple rules when developing them: Make sure the procedure is necessary. Then write it in a way that's easily understood – using simple, clear words to communicate as briefly as possible.

Experience Possibilities Implementing the Control Influence Accept Model

Accepting that you genuinely can't control or influence something is not a sign that you're ineffective, passive or apathetic. It's a sign of confidence, maturity and intelligence. It shows that you have a proactive way of coping that allows you to prioritize and make practical decisions. More often than not, you can influence an event. Don’t make the mistake of believing that you can control much in this world. Life has a funny way of shaking that belief to the ground. Likewise, don’t fall victim to believing you have to accept much in this world, you can almost always stand up and influence change.

Activate your Problem Solving Skills in the Organization

Some people assert that the dynamics of organizations and people are not nearly so mechanistic as to be improved by solving one problem after another. Often, the quality of an organization or life comes from how one handles being “on the road” itself, rather than the “arriving at the destination.” The quality comes from the ongoing process of trying, rather than from having fixed a lot of problems. For many people it is an approach to organizational consulting. The following quote is often used when explaining the organic (or holistic) approach to problem solving.

Investigate Organizational Problems Using Causal Factor Charts

Causal factor charting is a visual tool that can help you to investigate the events that led up to a problem, accident or failure. You can use it as part of Root Cause Analysis to support effective change and to avoid repeating similar mistakes. Each causal factor chart should comprise a "problem," as well as a series of "events" i.e. the specific actions that led up to the problem and "conditions".

Aide Memoires Can Evaluate and Circulate Your Plans Effectively

Aide Memoire is a document that is meant to summarize key findings and relevant approvals of an evaluation. However, this is also known as a document which outlines the key points of meetings during the planning process for an evaluation. Aide memoires are typically brief, but contain a large amount of information that can be easily circulated to and discussed with stakeholders.

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Problem Solving Strategies

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About this course

Our course can help you identify the causes of problems, and guide you on the use of problem-solving tools and techniques to improve business processes.
Once you understand how to use these tools and techniques, and why they can be effective, you will be able to look for opportunities to put them into action in real-world applications.
Solving problems is at the core of running a business and these problem-solving tools will help you to take a structured and methodical approach.

 

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Syllabus

The Power Of 5 Whys In Solving Critical Problems 0/1

The 5 Whys strategy is a simple, effective tool for uncovering the root of a problem. You can use it in troubleshooting, problem solving and quality improvement initiatives. Start with a problem and ask "why" it is occurring. Make sure that your answer is grounded in fact, then ask "why" again. Continue the process until you reach the problem's root cause, and you can identify a counter-measure that prevents it from recurring.

1 reading
Reading: The Power of Five (5) Whys in Solving Critical Problems
minutes

8Ds Problem Solving Process 0/1

In the late 1980s, Ford Motor Company developed the 8D (8 Disciplines) Problem Solving Process to help manufacturing and engineering teams diagnose, treat, and eliminate quality problems. However, teams in any industry can use this problem solving process. The eight disciplines are: 1. Plan. 2. Build the Team. 3. Describe the Problem. 4. Implement a Temporary Fix. 5. Identify and Eliminate the Root Cause. 6. Verify the Solution. 7. Implement a Permanent Solution. 8. Prevent the Problem From Recurring. 9. Celebrate Team Success.

1 reading
Reading: 8Ds Problem Solving Process
minutes

Relevant Steps In Creating Affinity Diagrams In Problem Solving 0/1

Affinity diagrams are useful for organizing large amounts of information into common themes – for example, you can use them to organize ideas coming from a brainstorming exercise. They help you see connections between ideas, which, in turn, can help you explore possible ways forward.

1 reading
Reading: Relevant Steps In Creating Affinity Diagrams In Problem Solving
minutes

Five (5) Ways Of Using 5-D Cycle Of Appreciative Inquiry In Organizations 0/1

When faced with your next challenge or problem, take a step back and look at if from the standpoint of what is good and is currently working well. This positive perspective brings about a whole new set of positive solutions you and your team may not have previously discovered. Use this process to get your organization looking at itself in unique and positive ways.

1 reading
Reading: Five (5) Ways of Using 5-D Cycle of Appreciative Inquiry in Orgnisations
minutes

Draft Possible Problem solving Techniques

A Well-written procedure regarding problem solving help you improve the quality of work within your organization, help you reduce the number of errors and omissions, and help new people perform complex tasks quickly and effectively. To get the most out of your procedures, follow some simple rules when developing them: Make sure the procedure is necessary. Then write it in a way that's easily understood – using simple, clear words to communicate as briefly as possible.

Experience Possibilities Implementing the Control Influence Accept Model

Accepting that you genuinely can't control or influence something is not a sign that you're ineffective, passive or apathetic. It's a sign of confidence, maturity and intelligence. It shows that you have a proactive way of coping that allows you to prioritize and make practical decisions. More often than not, you can influence an event. Don’t make the mistake of believing that you can control much in this world. Life has a funny way of shaking that belief to the ground. Likewise, don’t fall victim to believing you have to accept much in this world, you can almost always stand up and influence change.

Activate your Problem Solving Skills in the Organization

Some people assert that the dynamics of organizations and people are not nearly so mechanistic as to be improved by solving one problem after another. Often, the quality of an organization or life comes from how one handles being “on the road” itself, rather than the “arriving at the destination.” The quality comes from the ongoing process of trying, rather than from having fixed a lot of problems. For many people it is an approach to organizational consulting. The following quote is often used when explaining the organic (or holistic) approach to problem solving.

Investigate Organizational Problems Using Causal Factor Charts

Causal factor charting is a visual tool that can help you to investigate the events that led up to a problem, accident or failure. You can use it as part of Root Cause Analysis to support effective change and to avoid repeating similar mistakes. Each causal factor chart should comprise a "problem," as well as a series of "events" i.e. the specific actions that led up to the problem and "conditions".

Aide Memoires Can Evaluate and Circulate Your Plans Effectively

Aide Memoire is a document that is meant to summarize key findings and relevant approvals of an evaluation. However, this is also known as a document which outlines the key points of meetings during the planning process for an evaluation. Aide memoires are typically brief, but contain a large amount of information that can be easily circulated to and discussed with stakeholders.

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